Diagnostics
Diagnostic procedure begins with the most common causes and
quickest solutions and moves on to deeper diagnostics when
standard solutions fail. This takes time, perhaps more than
one appointment, and sometimes does not succeed. If the
client asks us to troubleshoot a problem, we will use
standard diagnostic methods, and the recommended solutions.
If our troubleshooting exposes other problems with the
client's computer, we will try to solve those problems as
well, but must charge for all time expended.
Testing
Hoosier Mac Consulting is careful about the troubleshooting
it performs. We try to perform system backups before
performing diagnostics. We endeavor to test the solutions
before leaving a site if adequate time is allowed for
testing. If for any reason adequate testing cannot be
completed, or if unknown problems arise after an on-site
visit is completed, subsequent appointments may be necessary,
billed at our regular rates.
Disclaimer
Hoosier Mac Consulting cannot be responsible for conflicts
arising from software installations we do not perform,
outdated system and other software, uses or changes the
client makes to his/her computer before or after our
appointment, or anything that does not directly relate to the
specific problem we were asked to troubleshoot.
Guarantee
The client is responsible for the condition of his/her
computer and how it is used. Our work is consultative only.
We cannot control for the client's use of his/her computer
before or after an appointment and offer no guarantees.